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Customer Service

Your order will be delivered to the address you provided at checkout. All our products are sent via Colissimo. This delivery method will allow you to receive your package within 3 to 5 days. There may be a longer delivery time for your package following a high volume of orders during sale periods or due to the weather.

However, in the event that you have not received your package within the specified time, an investigation will be conducted with the carrier. This may take several days. During this period, no refund or return can be made. Upon receipt of your order, we recommend that you check your order for damages and to ensure that the items delivered match your initial order and, if applicable and where possible, indicate any discrepancy with the order on the delivery slip in the discrepancy section along with your signature.

Without prejudice to the applicable legal provisions, if there is any product discrepancy on the date of delivery, we recommend that you notify us by mail as soon as possible to: Bel Air 210 rue saint denis 75002 Paris, France.

- Returned products will only be accepted if the products are in their original condition, notably with respect to their packaging, accessories etc. In the event that the product is substandard, the User has the choice of a replacement product or reimbursement.

We wish to inform you that a delivery delay of 48 to 72 hours is possible for the delivery of your order. In fact, for security reasons, all orders paid by credit card are subject to verification by Bel Air. Additional information may be requested or required to validate your purchase.

Consequently, and in order to avoid any delay, please provide us with the following information at checkout:
- Paid e-mail address (such as AOL, Wanadoo, Free, etc.) or professional e-mail address
- A fixed telephone number (work or home) where you can be contacted at any time of day.
Moreover, for all orders exceeding a limit set by Bel Air, a piece of identification and proof of residence must be sent to us by fax, e-mail or post.

We apologize for the inconvenience, however these measures attest to our willingness to protect our potential customers from credit card fraud. 
Protection of Personal Data

Bel Air Paris is committed to maintaining the confidentiality of all information provided online by the user. Any personal information transmitted to Fashion Bel Air so that a user can access certain services is subject to the provisions of Law No. 78-17, "Data Protection, Data Files and Individual Liberties", of January 6, 1978. As such, the user has a right to access, correct or delete any personal information about him or her, and may exercise this right at any time by writing to the following address:

Bel Air
210 Rue saint denis
75002 Paris
or by e-mail to:

Declaration to the CNIL [French Administrative Authority protecting privacy and personal data]

The automated processing of personal data on the websites, and has been declared with the Commission Nationale de l'Informatique et des Libertés (CNIL)

Transaction Security
Credit card payment is guaranteed by Atos, known for its reliability in online transactions. The transaction is between you and our bank. The banking information you provide is encrypted on your computer and will never clearly circulate on the Internet. No credit card numbers are stored by the merchant or stored temporarily during the verification process while the code is entered into the EPT.
E-Mail Shipping Confirmation After your order is complete, you will receive a shipping confirmation by e-mail.
The shipping confirmation message contains information regarding your order.
Product Availability and offers a wide range of products from our brand. However, an item may be temporarily unavailable. This is unusual, and we may ask you to visit our websites regularly to check on the availability of the product you are looking for.
Product Returns and Exchanges You may have to return a product. Possible returns include:
• Return during the legal period of withdrawal;
• Delivery problems due to the carrier;
• Delivery errors.
For more details, we suggest you read the Terms and Conditions of Sale.
We wish to remind you that to return an item, simply follow these instructions: 1. Contact Customer Service at +33 (0) and +33 (0) or by e-mail to
2. Use the original packaging to return the product(s).
3. Include the Delivery Slip for the returned product(s). Bel Air Paris will not accept returns without this Delivery Slip.
4. Send your package to the following address: Bel Air Returns Department
Dépôt Bingo
Parc d'activité de la Belle Assise
Ourcel Maison
60122 Breteuil Cedex
Please note that we do not accept packages sent COD. Please clearly indicate all the information required for reimbursement on the Return Slip, especially your address and telephone number. You can choose to receive a credit note for your next order or request a refund.

It will take 15 days to process your request for reimbursement or to receive a credit. We will notify you by e-mail once your request has been processed.
Exchanges We currently do not offer an exchange service at for products purchased online.
You must therefore return products in accordance with the Return Policy then place a new order.
E-Mail Confirmation of Return We will notify you by e-mail once your request has been processed and in particular, upon receipt of your return.
Accepting the contents of the order implies that you fully accept these Terms and Conditions of Sale and this is proof of the date your order is placed. The order is only effective once Fashion Bel Air has validated the information. An e-mail, to the address provided by the customer, will confirm that the customer’s order has been accepted. For individuals, payment may be made by credit card. Credit card payments are processed on our banking platform, Atos. Credit card details are not known to Bel Air Paris. We only know and store information pertaining to whether the payment has been accepted or rejected. Bel Air Paris reserves the right not to accept an order from a customer with whom it has had a dispute, and may also suspend any order or delivery, whatever the stage of completion, in the event of non-payment of any amount due by the customer. When an order is placed, the customer's sole and unique responsibility is to provide the following information:
  • E-mail address
  • Last Name and First Name
  • Billing address (street number, postal code, city, country)
  • Delivery address (street number, postal code, city, country)
  • Telephone number
In the event of an error in the recipient's address, Bel Air Paris cannot be held responsible for its inability to complete the delivery. The data recorded by the Bel Air Paris computer system constitutes proof of all transactions between Bel Air Paris and its customers.


VAT is included in the price displayed on our website at the legal rate currently applicable. The prices listed on our website are quoted including all charges in euros.
Shipping fees are not included in the prices shown on our website. Additional charges may possibly be at your charge will be displayed before completing your order.

Deliveries made ​​to countries outside the European Union may be subject to various fees and taxes, including customs and import VAT. These costs are borne exclusively by the purchaser.


The following payment methods are available to you to pay for purchases made ​​on our site:

- Paypal (With or without an account paypal account)

Please note that delivery of the goods will take place after receipt of your payment by our services
ORDER CONFIRMATIONE-Mail Shipping Confirmation Once your order is complete, you will receive a shipping confirmation by e-mail.
The shipping confirmation message contains information about your order. Your Account Once your order is complete, you will receive a shipping confirmation by e-mail.
The shipping confirmation message contains information about your orderCONTACT US

Call us:

Customer Service is accessible from France, Monday through Friday from 9.30am-1pm and 2pm-5pm at +33 (0) and +33 (0) call rate).

Calls made and received by Customer Service may be recorded for training purposes and to constantly improve the quality of service available to customers.

E-mail us:

If you wish to write to Fashion Bel Air Paris:
Bel Air
210 Rue saint denis
75002 Paris